I am so pleased and grateful that you are satisfied with our products and service. Your satisfaction is hugely important to us and keeps us motivated to try harder for our customers! Thank you very much！

Dear, about the issue of the chiller, after carefully examining your video,  I can confirm that there is no problem with it. The issue seems to be caused by an incorrect connection of the water pipes. I have provided you with a video tutorial demonstrating the correct way to connect the pipes. Once the connection is done properly, the chiller should function correctly. I understand that you have been quite busy lately and have not had the chance to address this matter.  I would be more than happy to assist you with the repair process. Whenever you have some free time, please let me know, and we can schedule a video call where I can guide you through the necessary steps for operation and usage.